Frequently Asked Questions

You can place an order directly from our website. Select your desired product, choose the required quantity, add it to your cart and proceed to checkout. Enter your delivery information and complete the order.

Yes, Cash on Delivery may be available depending on your delivery location and product. The available payment options will be shown during checkout or confirmed by our team.

We may accept Cash on Delivery, bKash, Nagad, Rocket, online payment gateways and debit/credit cards depending on the available payment options.

Delivery time depends on your location, courier service and product availability. The estimated delivery time will be communicated during checkout or order confirmation.

We aim to provide delivery across Bangladesh. Delivery availability and charges may vary depending on your location.

Yes. You can use our Order Tracking page to check your order status when tracking information is available.

Track Your Order →

You may request cancellation before your order has been shipped. Once an order has been dispatched, cancellation may no longer be possible.

Returns are available for eligible products according to our Return & Refund Policy. If you receive a damaged, defective, wrong or incomplete product, please contact our support team as soon as possible.

Warranty availability depends on the product and brand. Warranty terms and coverage may vary. Please check the product details or contact our support team for specific warranty information.

Please contact SonicGrid BD as soon as possible after receiving the product. Keep the original packaging, accessories and other included items until the issue is resolved.

You can contact us through our official customer support channels. For order-related issues, please keep your order number ready so our team can assist you quickly.

SonicGrid BD
Tech That Connects.