1. Introduction

Welcome to SonicGrid BD. By accessing our website, browsing our products, or placing an order, you agree to comply with and be bound by these Terms & Conditions.

Please read these terms carefully before using our website or purchasing any product.

2. About SonicGrid BD

SonicGrid BD is an online store offering electronics accessories, gadgets, technology products, lifestyle products, and related accessories in Bangladesh.

Our goal is to provide quality products, competitive pricing, reliable delivery, and customer-focused service.

3. Acceptance of Terms

By using our website or placing an order, you confirm that:

• You have read and understood these Terms & Conditions.
• You agree to comply with these terms.
• The information you provide during checkout is accurate.
• You are responsible for maintaining accurate account information.

4. Products & Product Information

We make reasonable efforts to ensure that product names, descriptions, images, specifications, prices, and availability displayed on our website are accurate.

• Product colors may vary depending on your screen.
• Product specifications may change according to the manufacturer.
• Product images may sometimes be for illustration purposes.
• Product availability may change without prior notice.

5. Product Availability

All products are subject to availability. If a product becomes unavailable after an order is placed, we may offer an alternative product, replacement, cancellation, or refund where applicable.

6. Pricing

All prices displayed on SonicGrid BD are in Bangladeshi Taka (BDT) unless otherwise stated.

Prices may change at any time without prior notice. Delivery charges may be added separately where applicable.

7. Orders

When you place an order through our website, you are requesting to purchase the selected products.

An order may be cancelled if:

• The product is unavailable.
• Incorrect pricing or information was displayed.
• The customer cannot be reached for confirmation.
• Delivery information is incomplete or incorrect.
• Suspicious or fraudulent activity is identified.
• Other circumstances prevent order fulfilment.

8. Order Confirmation

For certain orders, especially Cash on Delivery orders, our team may contact you to confirm your name, phone number, delivery address, ordered products, and total payable amount.

9. Payment

SonicGrid BD may provide payment options including:

• Cash on Delivery
• bKash
• Nagad
• Rocket
• Online Payment Gateway
• Debit / Credit Card
• Other available payment methods

For manual mobile financial service payments, customers may be required to provide the correct Transaction ID or payment reference for verification.

10. Shipping & Delivery

We aim to deliver orders within the estimated delivery timeframe provided during checkout or order confirmation.

Delivery time may vary depending on:

• Delivery location
• Courier availability
• Weather conditions
• Public holidays
• Unexpected transportation issues
• Product availability

11. Order Cancellation

Customers may request cancellation before an order has been shipped. Once an order has been dispatched, cancellation may no longer be possible.

12. Return & Refund

Returns and refunds are subject to our Return & Refund Policy.

Customers should contact SonicGrid BD as soon as possible if they receive a damaged, defective, incorrect, or incomplete product.

13. Warranty

Certain products may come with a manufacturer warranty or seller warranty. Warranty terms vary depending on the product and brand.

Warranty generally does not cover:

• Physical damage
• Liquid or moisture damage
• Improper use
• Unauthorized repair or modification
• Electrical damage caused by incompatible power sources
• Normal wear and tear
• Accidental damage

14. Customer Responsibilities

Customers are responsible for providing accurate name, phone number, email address, delivery address, and payment information.

Customers should ensure that someone is available to receive the order when delivery is attempted.

15. Website Usage

You agree not to:

• Use our website for unlawful purposes.
• Attempt unauthorized access to our systems.
• Upload malicious software or harmful content.
• Copy or misuse website content without permission.
• Interfere with the normal operation of the website.
• Use false information to place fraudulent orders.

16. Intellectual Property

Website content including logos, graphics, images, product descriptions, website design, text, and other original content may be protected by applicable intellectual property rights.

Product names, logos, and trademarks belonging to their respective manufacturers remain the property of their respective owners.

17. Third-Party Services

Our website may use third-party services such as payment gateways, courier services, analytics platforms, social media platforms, and other technology providers.

The use of these services may be subject to the respective third party's terms and policies.

18. Privacy

We value your privacy. Personal information collected during account creation, checkout, payment, delivery, or customer support will be handled according to our Privacy Policy.

19. Limitation of Liability

SonicGrid BD will make reasonable efforts to provide accurate information and reliable services. However, we are not responsible for delays or losses caused by circumstances beyond our reasonable control, including courier delays, technical failures, natural events, network problems, or third-party service interruptions.

20. Changes to These Terms

SonicGrid BD may update or modify these Terms & Conditions from time to time. Any updated version will be published on this page with a revised "Last Updated" date.